The purpose of this privacy policy is to inform you about the processing of your personal data by CLEANZY SARL (hereinafter, "CLEANZY"), via its website www.cleanzy.ma or its mobile application (hereinafter, the “Website and Mobile Application”).

CLEANZY is aware of the importance of privacy for users of the Website and the Mobile Application, respecting at all times what is established in the Moroccan data protection regulations and through this privacy policy we explain in a clear and simple way how we collect and process your personal data.

It is important that you review this Privacy Policy frequently.

Insofar as CLEANZY obtains personal data relating to users in the context of the performance of its services, CLEANZY undertakes to use this data in accordance with its confidentiality policy and in compliance with the relative laws. It is recalled that in accordance with Law No. 09-08 promulgated by Dahir 1-09-15 of February 18, 2009, relating to the protection of individuals with regard to the processing of personal data, the user can exercise their right to access, rectify and delete their personal data, by writing to the following address “2, Rue Chafii, Agdal, 10000, Rabat”.

The person responsible for processing your personal data on the website is CLEANZY SARL having its registered office at the following address: 2 Rue Chafii, Agdal, Rabat, Morocco.

If you have any questions regarding the processing of personal data, you can contact us at: franchise@cleanzy.ma.

At CLEANZY, we process your personal data for different purposes and on different legal bases depending on how you interact with us:

1 - Formalize your registration as a user in the registration tab of our website and our Mobile Application, based on the maintenance, compliance, development and execution of the contractual relationship established between you and CLEANZY.

2 - You send commercial communications, promotions, products or services of CLEANZY by e-mail, and provided that you expressly consent to this when registering as a user of the website or application, on the basis of the consent given.

3 - Process and manage the outsourcing of cleaning, ironing and alteration services through our CLEANZY chain of franchises when you confirm an order, on the legal basis of the execution of the contractual relationship between CLEANZY and you.

Remember that to manage the cleaning services, CLEANZY will have to use the franchisee that best suits your situation insofar as the franchisee will be the entity that provides the selected service whose location is closest to your home address. collection. Thus, CLEANZY must communicate your personal data to the CLEANZY franchisee so that he can provide it to you.

4 - In the event that you have requested to receive our "CLEANZY Franchise File", we will process your data to be able to contact you and send you (by e-mail, telephone or other instant messaging such as WhatsApp) the commercial information that you have requested in relation to the structure and operation of the CLEANZY franchise system. The basis of the processing will be the consent you have given us by filling out the form itself and requesting the information.

5 - Whenever you provide us with your consent by ticking the corresponding box, we will process your data to offer you through third-party websites and online platforms or social networks (Google, Instagram, Facebook or LinkedIn), advertising , personalized offers and promotions related to CLEANZY products and services that may be more tailored to your preferences. In order for CLEANZY to be able to transfer these commercial offers to you via the aforementioned platforms, it will be necessary for us to communicate your personal data to the third parties who manage it.

6 - In the event that you request information about the operation of our website or our Mobile Application, our services, make inquiries or ask us to send additional information (through our "Contact Form", we will process your personal data to solve your doubts and send you the required information All this will be legitimized by your own consent when you request this information through the different communication channels with CLEANZY.

7 - In the event that you have submitted your application to be part of our team through the "Recruitment" section of our Website, we will process your personal data for the management of your application on the basis of your own consent during the submission of said application.

8 - Finally, if you have subscribed to our “Newsletter” section, we will process your data to send you commercial information electronically about our activities and news, based on the consent derived from your own request.

10 - We may also collect information about your use of our website and mobile application in accordance with our notices policy.

We inform you that the fields marked with an asterisk in the various data collection forms are mandatory and necessary to process your request. CLEANZY may not be able to respond if the information requested is not completed.

When completing the form providing the requested data, you guarantee the authenticity, accuracy and veracity of all the information you provide, committing to keep the data updated so that they respond, at all times , to your actual situation. You will be solely responsible for false or inaccurate statements and the damage they may cause to CLEANZY.

As we have indicated in the previous sections, in order for CLEANZY to carry out its intermediation tasks in accordance with the provisions of the General Conditions of Use, it will be necessary to communicate your personal data to the selected franchisee who will provide the services you request. In this sense, you must bear in mind that this communication of personal data is necessary for the management of your service with our franchisee and that, if you refuse said communication, we will not be able to provide the services requested by you. .

Likewise, provided that you give us your consent by ticking the relevant box, to offer you through third-party websites and online platforms or social networks (Google, Instagram, Facebook or LinkedIn) advertising, offers and personalized promotions related to CLEANZY products and services which could be more suited to your preferences, it will be necessary for us to communicate your personal data to the third parties who manage it.

In addition, your personal data may be communicated to public administrations in cases where this is required by the regulations applicable in each case.

Finally, we inform you that CLEANZY uses certain service providers (providers of management services for our Website and mobile application as well as marketing or customer service providers), with whom we have formalized the corresponding contracts and include the guarantees relating thereto in accordance with the legislation on the protection of personal data in force so that the processing of your personal data is secure and always respects the principles set out in the legislation.

We will only keep your personal data for the time necessary to achieve the purposes described in point 2 of this privacy policy or, if you have given us your consent for specific processing, as long as you do not revoke it.

In the event that you have sent us your application for a position in our team, CLEANZY will keep your personal data to manage your application for the job offer for which you registered and to take you into account in future processes. of selection which could be within one year from the sending of your request.

Once your relationship with CLEANZY has ended, we may retain some of your personal data for as long as necessary to comply with the legal or regulatory obligations to which CLEANZY is subject, as well as to assume all responsibilities arising from its processing.

You can exercise the rights of access, rectification, deletion, opposition, limitation of processing and portability of your data by writing to CLEANZY at the postal address indicated at the bottom of the page, or by sending an email to franchise@cleanzy.ma, indicating your first and last name and attaching a copy of your identity document, passport or other equivalent identification document.

Likewise, you can revoke the consent you have given us by following the procedure established in each of the commercial communications you receive or by contacting us through the email or postal address indicated in the previous paragraph. The withdrawal of the consent given will not affect the use that you can make of the website or the legality of the treatments based on the consent before its withdrawal.

The user can contact CLEANZY customer service (reachable by telephone from Monday to Friday from 8 a.m. to 6 p.m.):

• By phone: +212 537 67 44 13

• By e-mail: franchise@cleanzy.ma